No Heat? Call First for Emergency Heating Help
Losing heat in an Outaouais winter is stressful, and the most useful first step is a phone call rather than a guess at what to try. Call 819-800-6457 and we will walk through your situation, check for anything urgent or unsafe, and confirm whether a technician is available to come out. We do not promise a fixed arrival time on the phone, because that depends on current calls and where you are, but we will be direct with you about what to expect.
If you smell gas, stop and leave
A gas odour or suspected carbon monoxide is not something to wait out. Leave the building immediately, do not operate light switches, thermostats, or appliances, and call the gas utility or 911 from outside. Call an HVAC contractor only after the utility confirms the property is safe to enter.
What we assess by phone
We ask about the type of system, whether breakers have tripped, any lockout lights or error codes, how long the home has been without heat, and whether there are vulnerable occupants such as infants or elderly residents. This helps us understand urgency and prepare for the visit.
While you wait
Close doors to unused rooms to concentrate heat, avoid using an oven as a heat source, and check that thermostat batteries and breaker panels are not the simple culprit. Do not attempt to open sealed furnace panels or handle gas components yourself.
Protecting plumbing from freezing
If the home will be without heat for an extended period in cold weather, open cabinet doors under sinks near exterior walls, let faucets drip slightly, and consider shutting off and draining exposed lines if the outage looks likely to continue. Frozen and burst pipes are a real risk during an extended heating failure.
How it works
- 01
Call 819-800-6457
Describe the loss of heat, the system type, and anything unusual like smells or tripped breakers.
- 02
Phone-based safety check
We confirm there is no gas or carbon monoxide concern before discussing next steps.
- 03
Availability confirmed on the call
We check current schedules and let you know honestly whether and when a technician can come, without guaranteeing a fixed window.
- 04
On-site diagnosis and repair options
Once on site, the technician identifies the cause and explains repair options before proceeding.
Frequently asked questions
Can you guarantee someone will arrive within a certain time?
No, we do not promise fixed arrival windows because availability changes with current calls and location. We will give you an honest read on the phone and keep you informed.
Is your phone line really open 24/7?
Yes, the phone line is answered around the clock, and technician availability at that hour is confirmed directly on the call.
What if I smell gas right now?
Leave the building immediately, do not use switches or the thermostat, and call the gas utility or 911 from a safe location outside. Do not call us until the utility has confirmed it is safe.
How cold does my house need to get before pipes are at risk?
Risk increases the longer indoor temperatures stay near or below freezing, especially in pipes along exterior walls or in unheated areas like basements and garages. Taking precautions early is safer than waiting.
Should I try to fix the furnace or thermostat myself while I wait?
Checking simple things like breakers, thermostat batteries, and a badly clogged filter is reasonable, but avoid opening furnace panels or handling gas or electrical components yourself.
Related services
- Heating repairHeating failures: diagnosis and repair.
- Furnace repairA furnace that won’t start or keeps locking out.
- Heat pump repairError codes, icing, noise, loss of performance.
- AC repairAn air conditioner that stopped cooling or is leaking.
- Repair or replace?How to decide when a unit is getting old.
A project, a question or a breakdown?
Send us the details or call us. We assess the situation with you before proposing anything.
Call us 24/7 — Our phone line is open at all times. Technician availability is confirmed during the call.